Ghar Tak – Terms & Conditions

• Select the food items you wish to order.
• Review your cart and the total payable amount.
• Enter your delivery details.
• Complete the advance payment using the payment methods offered on the website.
• Your order will be confirmed after successful payment and acceptance by Ghar Tak or the relevant food provider.

A successful payment alone does not guarantee acceptance if the item is unavailable or the order cannot be fulfilled. In such cases, we will notify you and arrange an appropriate refund.

All orders must be paid for in advance through the available online payment options.

• Orders will not be processed as confirmed until the required payment is successfully received and the order is accepted.
• Customers should not make additional payments unless requested through an authorised payment channel.
• Delivery charges and other applicable fees will be displayed before payment.
• Customers should retain their payment confirmation or transaction reference.

Food preparation and delivery times are estimates and may vary because of restaurant workload, weather, traffic, distance or other unforeseen circumstances.

Customers must provide a complete and accurate delivery address and remain reachable by phone. If delivery cannot be completed because the customer provided incorrect details or is unavailable, Ghar Tak will contact the customer to arrange a solution.

Customers should contact Ghar Tak as soon as possible if they wish to cancel an order.

• Before restaurant acceptance or food preparation: cancellation may be accepted, with a refund of the amount paid.
• After food preparation has started: cancellation may not be possible because the food is perishable.
• If Ghar Tak or the restaurant cancels an order, or cannot fulfil it, the customer will be eligible for a refund of the amount paid for the unfulfilled order.

Any cancellation restrictions must be communicated clearly and will not override applicable consumer rights.

Refunds may be provided in cases including:

• An order is cancelled by Ghar Tak or the food provider.
• The ordered food is unavailable and a suitable replacement is not accepted.
• The customer is charged twice for the same order.
• An order is not delivered.
• The order has a verified material issue, such as missing items or the wrong food.

Customers should report an issue promptly and provide the order number and relevant details. Refunds will be reviewed and processed through the original payment method where possible, subject to the payment provider's processing time.

Ghar Tak will communicate the applicable refund decision and estimated processing timeline. A blanket no-refund policy will not apply where a refund is legally required.