1. Information We Collect
To provide local delivery services and fulfill orders, we collect the following categories of information:
- Personal Contact Information: Full name, 10-digit Indian mobile number, and email address (when provided during account creation or profile sync).
- Delivery & Location Details: Delivery area in Chunar, full street address, landmark, and any specific delivery instructions provided by you.
- Order & Transaction Details: Selected food or grocery items, quantities, cart subtotal, delivery fees, applied discounts, chosen payment method, order notes, and transaction references.
- Technical Data & Cookies: Browser type, operating system, IP address, and cookie/session identifiers necessary for maintaining your active login and cart state.
2. How We Use Your Information
We use the collected information solely for legitimate business purposes:
- Processing, confirming, and coordinating the delivery of your orders in Chunar.
- Enabling our delivery partners and restaurant providers to contact you via phone or SMS regarding order status, address clarifications, or delivery arrival.
- Facilitating secure online payments, order refunds, and duplicate payment reconciliations.
- Providing customer support, resolving complaints, and responding to order enquiries.
- Complying with applicable laws and regulatory obligations in India.
3. Payment Processing & Financial Security
We prioritize your financial security above all else:
No Sensitive Card / Banking Data Stored
Ghar Tak never collects, views, or stores your Credit Card / Debit Card numbers, CVVs, Net Banking passwords, or UPI PINs on our servers.
All online payments are securely handled by certified, PCI-DSS compliant payment gateway aggregators (such as Razorpay). Transactions are encrypted using standard TLS/SSL protocols.
4. Information Sharing and Disclosure
We do not sell, rent, trade, or commercialize your personal information to any third parties. We disclose your data only in the following limited situations:
- Food Providers & Delivery Partners: Necessary order details (name, phone number, delivery address, ordered items) are shared strictly for packaging and doorstep delivery.
- Authorized Payment Gateways: Necessary transaction values and order IDs are shared with Razorpay / banking partners to process payments and handle refund claims.
- Legal & Regulatory Authorities: We may disclose information if mandated by Indian law, court order, or governmental authorities.
5. Cookies and Local Storage
Our website utilizes browser cookies and local storage to maintain session states, retain items in your cart, store your preferred delivery location in Chunar, and ensure fast page loads. You can manage or clear cookies through your browser settings, though doing so may reset your cart and active login session.
6. Data Security and Protection
We implement robust security safeguards including PostgreSQL Row Level Security (RLS), encrypted database connections, bcrypt-hashed credentials, and HTTPS transport security. Access to administrative controls is restricted strictly to verified store administrators with role-based authentication.
7. Your Privacy Rights
As a customer, you have the right to:
- Access, review, and update your personal details (name, phone number, saved addresses) through your account profile.
- Request correction of inaccurate or incomplete personal information.
- Request the closure of your account and deletion of your profile data by writing to our support email.
8. Grievance Officer & Contact Details
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, if you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data, please contact our designated Grievance Officer:
By using Ghar Tak and placing an order, you consent to the collection and use of your information as outlined in this Privacy Policy.