Payment, Cancellation & Refund Policy

Please contact us immediately if you need to cancel an order.

• Before restaurant acceptance or food preparation: cancellation may be accepted, with a refund of the amount paid.
• After food preparation has started: cancellation may not be possible because the food is perishable.
• If Ghar Tak or the food provider cancels an order, or cannot fulfil it, the customer will be eligible for a refund of the amount paid for the unfulfilled order.

You can contact us if:

• Your order was not delivered.
• The service provider canceled your order.
• You received incorrect or missing items.
• Your payment was deducted more than once.
• There is another valid issue with your order.

Each complaint will be reviewed fairly. Your legal consumer rights remain unaffected.

Contact our support team with:

1. Your order number.
2. Your registered mobile number.
3. Your payment transaction reference, if applicable.
4. A short explanation of the issue.

Once approved, the refund will be initiated through the original payment method where possible. The time it takes to appear in your account depends on the payment provider or bank. We will communicate the expected processing time.