Shipping & Delivery Policy – Ghar Tak

We currently focus on delivering within Chunar and nearby locations covered by our delivery service. Delivery availability depends on your address, restaurant location, and delivery partner availability.

Please confirm that your address is serviceable before placing an order.

All orders must be paid for in advance through the payment options available on our website.

Orders are processed after successful payment verification and order acceptance. Once your order is accepted, food preparation and delivery arrangements will begin.

If an item is unavailable or we cannot fulfil your order, we will inform you and arrange an appropriate refund for the unfulfilled order.

Delivery times may vary depending on:

• Your delivery location and distance.
• Restaurant preparation time.
• Order volume and delivery partner availability.
• Traffic, weather and other unforeseen circumstances.

Any delivery estimate shown on the website is approximate and is not a guaranteed delivery time unless expressly stated.

Applicable delivery charges, if any, will be displayed at checkout before you make payment.

Charges may depend on the delivery distance, order size or applicable promotional offers. The amount displayed at checkout will apply to your order.

Customers must provide a complete and accurate delivery address, mobile number and any necessary delivery instructions.

Please keep your phone available so the delivery partner can contact you when required.

Ghar Tak is not responsible for delays caused by incorrect or incomplete address details, but we will make reasonable efforts to contact you and resolve delivery issues.

If your order is delayed, please contact our support team with your order number.

If delivery cannot be completed, we will review the circumstances and contact you to determine the appropriate solution. Any cancellation or refund will be handled according to our Cancellation & Refund Policy and applicable consumer law.

Once food preparation has started, cancellation may not be possible.

If Ghar Tak or the food provider cancels your order, or the order cannot be delivered, an appropriate refund will be arranged.

If you receive an incorrect, incomplete or materially unsatisfactory order, contact our support team promptly so that we can investigate and provide an appropriate resolution.

Please refer to our Cancellation & Refund Policy for further details.

Please check your order upon delivery. If any item is missing, incorrect, damaged or appears to have a food safety issue, contact us as soon as possible with your order details.

Reporting an issue promptly helps us investigate and resolve it. This does not limit your rights under applicable law.